Tech Support Jobs - Bangalore - Delphicjobs
Job Description
Job Description
Designation: IT Support Executive (International Voice)
Education: Any Graduate, Any Post Graduate
Location:Bangalore
Experience Level: Fresher - 2 yrs of experience in International Voice Support.
CTC details: 4,50,000 CTC, On hand- 36,000+: incentives).
i)Should have excellent communication skills.
ii). Should be Flexible to work in Rotational Shifts
iii). Should be ready to work in voice support.
Transportation Facility: Yes
Job Description:
.Troubleshooting Hardware / Networking/OS related queries of our global customers Over Phone which involves working in different time zones.Take calls from Global customers and initiate the right response to them, positively and professionally
. Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
. Manage end to end all calls logged, providing regular updates to customers on call status
. Complete follow-on actions as appropriate
. Work to achieve individual and team goals
. Protect confidential and sensitive information and materials
. Observe strict compliance to licensing, copyright and trademark legislation
. Adherence to policy and procedures (compliance)
. Ability to multi-task and prioritize
. Ability to manage commitments to customer, manager etc
. Ability to diagnose problems and take corrective action
. Ability to escalate as appropriate
Job Particulars
Education BE/B.Tech
Who can apply Experienced (2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id178582
Job Category BPO
SkillsTroubleshooting
Locality Address BTM
State Karnataka
Country India
About Company
Delphic jobs is a man power sourcing and
hr recruitment firm aimed and providing the best jobs seekers and right
talent to employers...We are conducting mega BPO jobs event in Bangalore.
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