Tech Support Jobs in Bangalore - Artech Infosystems

Tech Support

Artech Infosystems

0 Years

200000 - 216000 Yearly

Expired

Posted: 18 Oct 17

Resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
Providing excellent customer service support to Global customers during every single interaction
Assisting end users to avoid or reduce problem occurrences
Adding case resolution to Knowledge Management System
Engaging support as needed to ensure SLA demands are met
Responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).