Tech support Jobs in Bangalore - Capgemini
Tech support
Capgemini
Expired
Posted: 30 Jan 20
Job Description
Tech support
Ref: 360071
Exp : 0.6yrs - 2yrs
Job Location : Bangalore
Qualifications: Any Qualification
Job Description :
- Entry level role and this requires good communication skills over phone email and chat proactive problem solving analytical mindset customer centric approach Basic IT knowledge like operating systeWindows Linux or Mac understanding of computer systems mobile devices Active Directory and other technological equipment
KEY RESPONSIBILITIES:
- Handle Inbound call email chat technical requests from end users Provide first time resolution to end users Responsible for Call email chat volumes and handle customer requests within the prescribed SLA Able to work in a competitive environment and meet the KPIs productivity quality FTF customer satisfaction
REQUIREMENTS:
- Any graduate with 1 To 1 5 year experience in technical customer support role A good understanding of IT providers services Excellent phone skills and the ability to be courteous and engaging on a consistent basis Excellent verbal and written communication skills English Excellent customer service skills that build high levels of customer satisfaction Flexible to work in Shifts 24 7
Job Particulars
Education Any Post Graduate, Any Graduate
Who can apply Experienced (0.6 to 2 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id847152
Job Category 1 to 3 Yr Exp , Tech Support
Locality Address
State Karnataka
Country India
About Company
A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms.
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