Tech Support Jobs in Pune - Waves Techno Vision LLP

Job Summary

• This role reports to Supervisor, SMB Customer Service Representative and fits under the SMB
  
• Operations Division, based in Pune.
  

•  Responds tgeneral inquiries, offers quick, courteous & sustained client service ensuring the
  
• customer is kept informed, updated and promptly responded to
  
• Responds taccount queries, including changes, ceases, billing issues and any other administrative account activities within the set SLAs
• Opens billing inquiries and assigns tbilling, credits and collections team
  
• Answers inbound calls; ASA <2 Minutes. Validates CMD info
  
• Attempts “first call” resolution
  
• Performs basic bill review
  
• Issues paperwork tclients for a change of “bill to” address
  
• Routes calls tappropriate department
  
• Manages day-to-day MACD requests
  
• Opens trouble tickets and assigns tSMB NOC
  
• Provides ticket status tcustomers as needed
  
• Performs outbound call campaigns; intros, EV set ups, first bill reviews, etc.
  
• Responsible tmanage the CSC email box and assign emails tappropriate department
  
• Handles other administrative tasks as requested by line manager
  

• Owns as part of the team role all accounts between 0K-5K MRR
  
• Provides administration and reporting functions tthe SMB Division upon request
  

• Experience Required:
  
• Freshers with excellent communication skills are welcomed.
  
• At least 1 year of previous experience in a customer support or complex administration function
  
• preferred
  
• Strong computer skills and good levels of competence in Microsoft Office such as Word and Excel,
  
• PowerPoint desirable
  

• Excellent English Skills are a must
  
• Strong customer focus
  
• Ability twork accurately and meet deadlines
  
• Attention tdetail and accuracy while being able tmaintain higher workload
  
• Professional and articulate
  
• Effective communicator; able tliaise with confidence with both the internal and external
  
• parties
  
• Flexible
  
• Reliable
  
• All BE technical and non - technical graduates can apply
  

• Good career start for BE graduates to get into core telecom and networking MNC company where technical background might be considered for internal openings.
• Good profile and salary for non technical graduates to start career.
• Experienced people are welcomed for this drive.
• Pay after placement offer.
• Job Types: Full-time, Fresher
  
• Salary: ₹22,000.00 to ₹25,000.00 /month