Technical Analyst Jobs in Gurgaon

Technical Analyst

Lucid

0 to 3 Years

Not disclosed

Expired

Posted: 18 Apr 21

Lucid is a fast-growing company seeking candidates to expand our technology-focused market research business.
We are a multinational corporation with US headquarters based in New Orleans with offices in India, London, and New York. Lucid's SaaS business, Lucid Marketplace, is looking for a Technical Analyst to join our Platform Operations (PlatformOps) team. The platform team provides software support for our buyers and suppliers in addition to coordinating on product development and :
Provide top-notch customer support for Lucid Marketplace platform users
Investigate and resolve customer issues in a professional and timely fashion
Create and review technical documentation
Understand client requirements and translate those needs into actionable tickets
Monitor usage of the proprietary sampling platform
Classify submitted bugs and issues by the severity of their impact
Debug API integrations
Coach clients on the adoption of key features to help them meet their goals

Qualifications

Bachelor's degree. (Business Administration, Information Technology, Computer Science or related discipline preferred)
1+ Years Work experience preferred (SaaS support experience a plus)
Familiarity with Internet protocols and API frameworks preferred
Basic understanding of modern software tools and databases (SQL experience a plus)
Enjoys solving problems and prefers analytical methods
Strong communicator and flexible team player
Thrives in a customer-focused environment
Easily able to grasp and retain new knowledge
Extremely thorough and detail-oriented in both communication and analysis
Must be able to work in a fast-paced environment and demonstrate the ability to effectively manage multiple tasks simultaneously