Technical Analyst Jobs in Kochi - Valorem Reply

Technical Analyst

Location : Kochi

General Description & Responsibilities : 

• Good level of technical understanding of one or more of the tools and technologies; SQL, PowerShell, Visual Studio, .NET, Azure DevOps
• Familiarity with cloud networking concepts, connectivity and tools (Preferred)
• Ability to handle and own escalated customer situations from end to end with empathy.
• Passion for resolving customer issues with a demonstrated sense of accountability and a high degree of customer satisfaction.
• Sufficient technical depth to communicate with development and other teams at a peer level, while also being able to assess a customer’s level of technical knowledge and communicate at the appropriate level
• Strong written and verbal communication skills suitable for a business-to-business customer facing role
• Demonstrated ability to self-organize and prioritize multiple time-sensitive tasks on a daily basis
• Interested in learning new technologies, creative, open-minded and a great team player
• Adept at task switching to handle varying workload, while meeting tight deadlines
• Creativity, capacity and a conviction to innovate and deliver best-in-class solutions
• Strong collaboration skills, works well with ambiguity, works well across roles and groups
• Ability and willingness to take the initiative to facilitate teamwork and serve the client needs first

Placement Criteria & Requirements :

• B.E/B.Tech/B.Sc/BCA/MCA in Computer Science or equivalent
• 3-5 years technical support experience in an enterprise (Medium to Large Businesses) environment