Technical Analyst recruitment at HCL Comnet, Noida

Technical Analyst

HCL Comnet

0.6 to 6 Years

275000 - 600000 Yearly

Expired

Posted: 22 Jan 16

Job Description

Job Profile: DCOPS L1 & L2 ( Server Monitoring experience is mandatory)

Experience: Minimum 6 months of relevant technical experience is mandatory

Job Description:

Should have relevant experience in server monitoring tools & on server support & ticketing tools
Should have good knowledge in UNIX, Windows and basic knowledge in Networks
Experience on production UNIX and WINDOWS servers.
Ready to work in only Night Shifts (24x7x 365 model)
Fundamental knowledge of Networks
Good troubleshooting Skills
Exposure to any monitoring/ticketing tool, VERITAS Netback up and Backup Exec.
Good communication skills.
Windows Concepts.
Networking Concepts.
Desktop trouble shooting.
Service Management tool.
Remote Access Tools.
Use & knowledge of Remote Monitoring tools.
Backup Concepts.
Storage Concepts.
Database Concepts.
VPN Knowledge.
Incident/Problem/Change Concepts ITIL Principals.
Act as a first point of escalation/consultation for the team on all technical, procedural and processes related queries.
Manages the team in his / her respective shift.
Assists the team lead in Maintaining & updating documents in a central repository for the benefit of the team.
Ensures that an accurate shift handover happens to the next shift.
Work in rotating shifts to provide 24/7 monitoring of the IT infrastructure.
Monitor the IT Infrastructure with various monitoring tools for example (Net cool, BMC, Patrol, NNM, HP OVO, Tivoli etc.).
Analyze, acknowledge & record each & every alert in the monitoring tools & handle the alerts as per their impact.
Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance & minimal impact to end customer (s).
Strict adherence to the specified response & resolution (only in cases where level 1 troubleshooting is in DC OPS scope) SLAs.
Act as a trigger for the critical incident management process by involving the technical & incident management team.
Coordinate with all the technical teams to assist in providing accurate & timely updates to the internal & external customers till issue resolution.
Coordinate all faulty hardware replacement, capacity expansion, server installation/decommissioning & other project management initiatives with the vendors, partners, internal teams & external customers (only in absence of a service desk).