Technical Analyst Service Desk Jobs in Thiruvananthapuram - Allianz Cornhill Information Services Pvt Ltd Technopark
Technical Analyst Service Desk
Allianz Cornhill Information Services Pvt Ltd Technopark
Expired
Posted: 18 Aug 17
Job Description
Job Title: Technical Analyst_Service Desk
Company: Allianz Cornhill Information Services Pvt Ltd
Location: Technopark,Trivandrum
Brief description:
- 0-5 yrs of experience in Service Desk/ Technical Support (Voice)
- Maintenance of 75% first line fix rate
- Call, Incident, Request ,Problem and Change Management through logging, escalation and resolution using Peregrine Service Centre and remote support tools, including the Knowledge Base, Wiki
- Raising accurate tickets in the CRM Tool Service now
- Assignment of calls/ requests/ incidents to internal and external support teams where calls cannot be fixed by the Service Desk
- Incident management encompassing incidents assigned to other support teams
- Setting customer expectation by allocating an appropriate priority to an incident
Preferred skills:
- Excellent written and verbal communication skills.
- Demonstrably high focus on customer service.
- Must have excellent interpersonal/customer liaison skills (telephone and face to face) as the role will come into contact with all levels within the business and IT.
- Must be a good team player.
- Flexible, ‘can-do’ attitude and willing to take responsibility.
- Ability to work unsupervised and to make decisions based on information available.
- Should have excellent probing and trouble shooting skills.
- Strong team player with a positive attitude and outlook
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Walk - In
Employment TypeFull Time
Job Id333802
Job Category Walkin , Tech Support
Locality Address
State Kerala
Country India
About Company
Technopark is the IT hub of the State of Kerala, and based in Trivandrum which can rightfully claim to be the knowledge capital of the region. Technopark provides world class, robust and failsafe physical, power and datacom infrastructure, offering a no compromise yet low cost enabling environment for IT industry that is leveraged by its occupant companies for a competitive advantage.
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