Technical Associate - Customer Success Jobs in Bangalore - Spectra Technovision India Pvt. Ltd.
Job Description
Our impeccable customer service and fast response time set us
apart from the rest. Our customer success department is looking
for Freshers / 2 Year experience BSc Graduates from Computer
Science / Information Technology for Bangalore Location
The primary job roles and responsibilities of a Technical
Associate - Customer Success include:
- Provide technical software support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Escalate unresolved queries to respective departments for accurate redressal
The major skills and competencies required for
this role include:
- Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
- Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
- Good listening and problem solving skills
- Customer service experience and a customer-centric attitude