Technical Associate - Customer Success Jobs in Bangalore - Spectra Technovision India Pvt. Ltd.

Technical Associate - Customer Success
Spectra Technovision India Pvt. Ltd.
Bangalore(Jayanagar )
Any Graduate, BSc(CS, IT)
0 to 3+ yrs
Spectra Technovision India Pvt. Ltd.
Last Date 27 Jul 2021
This Job is Expired

Spectra Technovision India Pvt. Ltd. - Job Details

Date of posting: 28 May 21

Our impeccable customer service and fast response time set us apart from the rest. Our customer success department is looking for Freshers / 2 Year experience BSc Graduates from Computer Science / Information Technology for Bangalore Location


The primary job roles and responsibilities of a Technical Associate - Customer Success include:

  • Provide technical software support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Escalate unresolved queries to respective departments for accurate redressal

The major skills and competencies required for this role include:

  • Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
  • Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
  • Good listening and problem solving skills
  • Customer service experience and a customer-centric attitude

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Telephonic Interview
Who can apply : Freshers and Experienced (0 to 3+ yrs )
State : Karnataka
Country : India

About Spectra Technovision India Pvt. Ltd.

Spectra has been solely focused on providing reliable identity solutions since 1999. Spectra brings the industry’s most scalable and versatile web based enterprise identity management system. This integrated software is linked to a complete range of ID Devices including biometric, smart card readers under a single platform and assists in maintaining employee management, online movement monitoring, controlling user access on different doors, etc. It also offers biometric access with attendance and visitor and canteen management solution for all industries.
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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