Technical customer support associate
Eligibility :
- Any graduate from 2019-20 batch
Basic Qualification:
- Bachelor’s degree completed (Mandatory)
- 0-3 years of experience working directly with customers to resolve issues. (Account and
- billing queries handling experience preferred).
- Excellent oral and written communication skills.
- Familiarity with Web Technologies and the Internet.
- Proficiency in MS Office, with an emphasis on Excel.
- Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
- Ability to work weekends and/or evenings.
Preferred Qualification:
- A drive to dig into the details of a system or process to solve customer problems.
- Experience in customer Support.
- Some college experience in a technical field.
- Excitement to learn new technologies and help customers succeed.
- Proven success in a fast paced support environment.
- Experience building or hosting a website.
- Known as the go-to person in your family for technology related questions
Job Description :
AWS Customer Service, within ADCI, provides global support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. AWS Support team helps AWS customers understand what Cloud Computing is all about, and whether it can be useful for their business needs.
This team also helps with account and billing related inquiries, and interface with Amazon teams focusing on AWS to provide the perspective of the Voice of the Customer. As an AWS Customer Support Associate, within ADCI, you'll help field customer e-mail and phone contacts, interface with AWS Developer Support Reps, and represent ADCI as you interact directly with our developer community to resolve support issues. You will act as a Cloud Computing evangelist in the leading edge of this growing industry.
In addition, your responsibilities will include, but will not be limited to, the following:
- Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Being a voice and advocate for our customers when something doesn’t feel right.
- Driving projects that improve support-related processes.
- Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
- Acting as an advocate for our customer, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Assisting with customer communication during Amazon’s AWS critical launches and support events.
- Assuming responsibility for developing detailed knowledge about specific product lines and features.
- Making sure internal knowledge reference pages are updated.
- Driving projects that improve support-related processes.
- Working with customer support teams to ensure a consistent and high-quality level of support.
- Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
Interview process:
· Online Assessment
· The interested candidates will receive the online test on Saturday 15th August 2020
· The test will be active for 24 hours & the test time is 60 mins
· They will need access to a laptop with webcam to complete the test
· Personal interview (For the candidates who clear the written assessment)
Salary : A+
Work Location : Bangalore
About Us
Amazon Web Services
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon’s cloud product line, referred as Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. Amazon Development Centre (India) Private limited (‘ADCI’),is looking for an experienced and qualified personnel to join its Customer Support team in India focusing on Amazon’s AWS – referred as AWS Support team.
As a member of the AWS Support team, employed with and working for ADCI, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications on AWS Cloud.
As a member of the AWS Support team, employed with and working for ADCI, you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications on AWS Cloud.
Disclaimer: This Content is provided by Amazon Web Services, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.