Eligibility Criteria:
BE, B.Tech / B.Sc / BCA / Bcom/ BBA/ BA / BHM (Any Graduate - completed) from 2017-2020 Passed out's - 0.6 Months - 1 year experience
Responsibilities will include, but will not be limited to, the following:
- Providing prompt, efficient, detailed, customer-oriented service to Amazon’s AWS customers.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Being a voice and advocate for our customers when something does not feel right.
- Driving projects that improve support-related processes.
- Working with customers to understand how they use AWS services, and providing valuable feedback to business and development teams.
- Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
- Assisting with customer communication during Amazon’s AWS critical launches and support events.
- Assuming responsibility for developing detailed knowledge about specific product lines and features.
- Making sure the internal knowledge reference pages are updated.
- Driving projects that improve support-related processes.
- Working with customer support teams to ensure a consistent and high-quality level of support.
- Supporting the customers to understand how they are using our services, and providing feedback to business and development teams.
Basic qualifications:
- Familiarity with Web Technologies and the Internet.
- Bachelor's Degree Required.
- 1-3 years of experience working directly with customers to resolve issues.(Account and billing inquiries handling experience preferred).
- Proficiency in MS Office, with an emphasis on Excel.
- Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension).
- Ability to work weekends and/or evenings.
Preferred qualifications
- Experience in Technical Support.
- A drive to dig into the details of a system or process to solve customer problems.
- Some college experience in a technical field.
- Excitement to learn new technologies and help customers succeed.
- Excellent oral and written communication skills.
- Proven success in a fast-paced support environment.
- Experience building or hosting a website.
- Known as the go-to person in your family for technology-related questions.
- Demonstrated ability to analyze problems logically
Work Location: Bangalore
Interview Process: Online Test, Voice & Accent Round, General Interview Round
Salary Offered: A+
Note: Work From Home at the moment till office resumes