Technical Operations / System Monitoring/ L1 Jobs in Gurgaon - BlackNgreen

Job Title: Senior Project Manager- Technical Operations / System Monitoring/ L1 & L2

Experience - 0-3 years

Qualification -

• B.tech/ B.E - Any specialization

• Relevant industry experience

BlackNGreen -

BlackNGreen is the pioneer of several telecom technologies and products with our solutions empowering over 100+ telecom giants. The BNG suite of product/solution is the result of continuous and insightful innovation by some of the brightest minds in the country. With several patent submissions and a wide range of accolades, we have been engineering products that have created quantum shifts in the telecom landscape across the world.

We’re a company that understands that product innovation comes from people innovation, and that’s why we invest in cultivating leaders throughout the organization. If you’re passionate about innovative products, join us.

Roles and Responsibilities -

• Help resolve software and technical questions for the internal & External Clients efficiently and effectively.
• Gather the required information necessary in order to best handle technical inquiries.
• Manage project expectations regarding estimated response times for issue resolution
• Meet SLAs like response and resolution times by partnering within L1 & L2 Support organizations
• Extensively research and document customer technical issues it will help you to know Jira.
• Collaborate with internal & external team members to properly manage the incident.
• Own technical application platform from initial report to resolution involving system configuration.
• Communicating with customers regularly regarding issue status.
• Report Generation- Run monitoring reports for usage, performance, and/or availability.

Desired Candidate Profile -

• Basic knowledge of Linux, MySQL, networking, SIP/SS7, Windows Administrations and NagiOS.
• Good debugging skills
• Passion to be a part of a hard-working and winning team
• Ability to multi-task in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Strong documentation skills