Technical Product Support Jobs in Pune - Tradexa Technologies Private Limited
Technical Product Support
Tradexa Technologies Private Limited
Expired
Posted: 12 May 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Perform customer onboarding, technical support, and resolve configuration issues
2. Provide direct technical support to customers' support requests on function and usage of products, and troubleshoot the issues.
3. Maintain a good relationship between the client and the company
4. Listen to customer's complaints and provide adequate solutions for their problem via phone, SMS, email, or remote software
5. Work on structured follow-ups with clients for issue closure and to ensure the best customer satisfaction
6. Coordinate with other teams to ensure successful closure of the client queries
7. Work on timely reporting and discussing with the top management and propose potential improvements
8. Identify problem area(s) and recommend workarounds and resolutions
9. Collaborate with others for assistance with more complex issues
10. Document technical issues/solutions for tracking quality
Note: Periodic off-hour support may also be required.
1. Perform customer onboarding, technical support, and resolve configuration issues
2. Provide direct technical support to customers' support requests on function and usage of products, and troubleshoot the issues.
3. Maintain a good relationship between the client and the company
4. Listen to customer's complaints and provide adequate solutions for their problem via phone, SMS, email, or remote software
5. Work on structured follow-ups with clients for issue closure and to ensure the best customer satisfaction
6. Coordinate with other teams to ensure successful closure of the client queries
7. Work on timely reporting and discussing with the top management and propose potential improvements
8. Identify problem area(s) and recommend workarounds and resolutions
9. Collaborate with others for assistance with more complex issues
10. Document technical issues/solutions for tracking quality
Note: Periodic off-hour support may also be required.
Skill(s) required
Learn these skills on Internshala Trainings
Learn HTML
Learn CSS
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 11th May'21 and 15th Jun'21
3. are available for duration of 6 months
4. are from Pune and neighboring cities
5. have relevant skills and interests
Other requirements
1. Must be a degree holder from an engineering college
2. Must have experience in web technology and should have developed small applications using HTML, CSS, JavaScript, and web technologies
3. Must have a basic understanding of the database
4. Must have excellent verbal and written communication skills - English & Hindi is mandatory (an extra regional language would be preferred)
5. Must have good skills in making presentations and slides
Perks
Number of openings
2
Certificate: Will be provided at the end of the Internship
Job Particulars
Education Any Graduate, Other Course
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1202714
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
About Tradexa Technologies Private Limited
Being AI & blockchain-powered distribution network for aggressive entrepreneurs, Tradexa offers a wide range of tools for distributors to manage the distribution network efficiently. Focused on selling more, we keep making informed decisions and reduce the cost of inventory holding, transactions, and operations.
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