Technical Specialist Jobs in Bangalore - AUTODESK INDIA PRIVATE LIMITED

Technical Specialist

AUTODESK INDIA PRIVATE LIMITED

3 to 3+ Years

Not disclosed

Expired

Posted: 01 Jun 20

Job Description

Technical Specialist, License Compliance/SAM, APAC

3 - 8 years

Job description :

Technical Specialist, License Compliance/SAM, APAC

Location: Bangalore

Position Overview :

Using troubleshooting, problem-solving, and communication skills ensure that user's technical problems are properly analyzed, documented, and resolved with the goal of creating an exceptional customer experience and an environment of shared team knowledge. Provides support to product users via web or phone (1:1) and through social forums and media (1: many). Researches, documents and communicates recurring technical issues. Refers/escalates problems of an unusual, unsolvable nature to appropriate resources who can help provide technical/engineering support and help resolve the issue. Participates in efforts designed to improve customer and business outcomes

Responsibilities :

Schedule appointments with clients to obtain license usage information

Meeting with customers to collect the data will be done remotely

Take inbound calls from customers who need technical assistance in completing the license usage and deployment inventory

Assist Autodesk customer to deploy and troubleshoot Autodesk Inventory Advisor Tool

Assist Autodesk customer to troubleshoot Powershell scripts and other queries

Assist Autodesk customer to Create group policies and roll them out

Assist customer to execute manual data collection in some circumstances

Evaluate inventory data is complete and prepared for analysis by Autodesk

Minimum Qualifications :

3 to 5 years of IT/Technical Support experience is required

Hands-on Active Directory Group Policy, DNS/DHCP and Network Configuration