Technical Support Analyst/Sr.Technical Support Associate Jobs in Bangalore - Black And White Business Solutions
Job Description
Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!
Spot OFFER in a Day Interview process Walk-in at Black and White Business Solutions Pvt Ltd @ Indiranagar
Any
Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech /
Freshers / Experience can appear for Multiple MNC BPO's , Free
placement @ Black and White Business Solutions Pvt Ltd
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts
Designation
: Technical Support Analyst /Sr.Technical Support Associate/ Process
Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support /
QA (Quality Adviser)
Technical :
Trouble
shooting/Command for IP Address/Adobe Photoshop / ticketing tool /
RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/
Office 365 /Control panel/ internet setting
Customer :
Banking
/ Insurance / E Commerce / Telecom / Airline ticketing / Medical
Billing / AR Calling / Accounts / Hospital Billing / Physician billing
JOB Role :
- Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
Job Particulars
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1100760
Job Category Tech Support
Locality Address Banashankari , Banaswadi , CV Raman Nagar , Electronic City , Indiranagar
State Karnataka
Country India
About Company
Incorporated in
2006, Black and White Business solutions Pvt Ltd has gradually
developed today into a leading provider of manpower for some of the
fortune 500 companies for their junior/ middle / senior and executive
requirements. At Black and White Business Solutions, our sole job is to
find individuals who are driven to succeed, and match them with
companies that know how to reward success.Considered one of the top
recruitment firms in Bangalore. We are the pioneer of organized
recruitment services in India. Over the years we have played the role as
preferred recruitment partners to multinationals and leading Indian
businesses which enabled us to emerge as the leading recruitment brand
nationally. We follow 360 degree holistic view of a candidates
qualification, experience and most important personality traits. We
boast on the fact that we and have helped careers of over thousands of
professionals through our work. Devoted to both clients and candidates,
we power the world of work
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