Technical Support Analyst/Sr. Technical Support Associate Jobs in Bangalore - Black And White Business Solutions

Dear Candidate, Greeting from Black and White Business Solutions Pvt Ltd..!! Contact : HR Akila -  9513161621 Spot OFFER in a Day Interview process Walk-in at Black and White Business Solutions Pvt Ltd @ Indiranagar Any Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd 

Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts Designation : Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser) Technical : Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting Customer : Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Accounts / Hospital Billing / Physician billing JOB Role :

• Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis. Venue: Address:721, Chinmaya Mission Hospital Rd, Binnamangala, Stage 1, Indiranagar, Bengaluru, Karnataka 560038 Landmark : Opp to M.K Retail next to Andhra Bank For more quires Call Contact : HR chandana 9739222875 Email id: hr2875@blackwhite.in Required Candidate profile One day interview process - Fresher / Experienced can apply  Desired Candidate Profile  * Possess good communication skills, both oral and written  *Have a good attitude - should be committed to the work.  * Any graduates can appear or 10+2 , 10+3.  * Should be flexible with rotational shift. **DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*

Job Summary

Job Type : Full Time

Job Role : Customer Service / Tech Support

Job Category : Tech Support

Hiring Process : Face to Face Interview

Who can apply : Freshers and Experienced (0 to 3 yrs )