Greeting from Black and White Business Solutions Pvt Ltd..!!
Huge Openings with TOP BPO MNC's - Technical Support and Customer Support (International Voice and Non Voice )
Note : Candidates from Bangalore Location can only Apply
Freshers only Voice openings / Experienced Voice and Non voice openings available Immediate joiners are preferred
International and Domestic Process
SHOULD BE FLEXIBLE FOR WORK FROM HOME OR WORK FROM OFFICE.
ONE DAY INTERVIEW PROCESS
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization. Shift : Rotational Shifts / UK / US / Day Shift Sal : upto 4.5lpa. Designation : Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Technical Advisor / TSR / TSO / QA
Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting / QA
JOB Role :
- Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Required Candidate profile Fresher / Experienced can apply Desired Candidate Profile
* Possess good communication skills, both oral and written *Have a good attitude - should be committed to the work.* Any graduates can appear or 10+2 , 10+3. * Should be flexible with rotational shift.