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Technical Support Associate Jobs in Bangalore - Hungry Bird Consulting Services

Technical Support Associate
Hungry Bird Consulting Services
2015 - 2017
1 to 3+ Years
11000 - 25000 Per Month
Hungry Bird Consulting Services
Last Date 20 Oct 2017

Hungry Bird Consulting Services - Job Details

Date of posting: 21 Aug 17

Role Overview

  • Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. 
  • Verifies warranty entitlement and determines appropriate action.
  •  Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 
  • Documents problems in the support solution database for diagnostics and solution implementation. 
  • Provides basic remote deployment, maintenance and consulting services.

Role & Responsibilities:

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
  • Owns customer issues from beginning to resolution (handles in place). 
  •  Assists customers by diagnosing problems and providing resolutions for technical and service issues. 
  • Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts. 
  •  Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. 
  • Recreates, identifies and provides input on unique or recurring customer problems. 
  • Remains knowledgeable of Dells product line, current industry products and technologies. 
  • Focuses on delivering a positive customer experience according to Dell standards. 
  • Monitors and tracks issues to ensure accurate resolution. 
 Candidate requirement:
  • Should be open to work in night shifts in a 24x7 environment.
  • Should have excellent communication skills in English.
  • Should have strong technical skills.
Educational Qualification:
  • Minimum Graduates in any stream. (10+2+3)
  • Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience full time experience.
Desired Profile:
  • 2-4 years of relevant technical troubleshooting experience. 
  • Candidates with technical qualification (B.Tech/ BE with Computer Science and IT)

Hiring Process : Face to Face Interview

Job Role : Others

About Hungry Bird Consulting Services

Our mission at Hungry Bird is to provide sophisticated solutions to our clienteles that are matchless in the industry. 
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com

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Hungry Bird Consulting Services recruiting Technical Support Associate Experienced(1 to 3+ Years) candidates in Bangalore. The Hungry Bird Consulting Services vacancies for Technical Support Associate is filled through Face to Face Interview etc.
Hungry Bird Consulting Services jobs for Experienced(1 to 3+ Years) candidates are very common in nature as the company recruits a lot of Experienced(1 to 3+ Years) candidates every year based on the skills . The candidates with BSc, BCA are selected to full fill the vacancies in Others job field. The Experienced(1 to 3+ Years) candidates applying for Technical Support Associate should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Hungry Bird Consulting Services recruitment, Experienced(1 to 3+ Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Hungry Bird Consulting Services and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Hungry Bird Consulting Services and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.