Technical Support Associate Jobs in Bangalore - Hungry Bird Consulting Services

Role Overview

• Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. 
• Verifies warranty entitlement and determines appropriate action.
•  Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. 
• Documents problems in the support solution database for diagnostics and solution implementation. 
• Provides basic remote deployment, maintenance and consulting services.
  

Role & Responsibilities:

• Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone.
  
• Owns customer issues from beginning to resolution (handles in place). 
  
•  Assists customers by diagnosing problems and providing resolutions for technical and service issues. 
  
• Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts. 
  
•  Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. 
  
• Recreates, identifies and provides input on unique or recurring customer problems. 
• Remains knowledgeable of Dells product line, current industry products and technologies. 
  
• Focuses on delivering a positive customer experience according to Dell standards. 
• Monitors and tracks issues to ensure accurate resolution. 
  

• Should be open to work in night shifts in a 24x7 environment.
  
• Should have excellent communication skills in English.
  
• Should have strong technical skills.
  

• Minimum Graduates in any stream. (10+2+3)
  
• Undergraduates with at least 12 months of international call center / 24 months of domestic call center or any other work experience full time experience.
  

• 2-4 years of relevant technical troubleshooting experience. 
• Candidates with technical qualification (B.Tech/ BE with Computer Science and IT)