Technical support Associate L1/ L2 / Hardware and Networking support. Jobs in Bangalore - Black And White Business Solutions

Dear Candidate,

Greeting from Black and White Business Solutions Pvt Ltd..!!

Huge Openings with TOP BPO Multinational Companies for Technical Support Associate / Service Desk / IT Help Desk

ONE DAY INTERVIEW PROCESS - PLEASE CARRY ALL THE DOCUMENTS TO COLLECT OFFER ON SAME DAY.

WORK FROM HOME / WORK FROM OFFICE - SHOULD BE FLEXIBLE FOR BOTH.

Technical Support: Voice 

• Technical Trouble Shooting

• Hardware and Networking

• IT Help Desk

• Desktop Support

• Technical Chat / Email Support

• IT Trouble Shooting

Technical Skills :

Trouble shooting/Command for IP Adress/RAM/ROM/Networking - LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting/Active directory/Hardware /installation/ Microsoft/ Mac /Apple

Roles :

• Handle technical support questions via our ticketing system.

• Help customers set up their website Help transfer customer accounts from other providers.

• Help customers with script and software upgrades Help and repair infected and compromised accounts.

• Handle server monitoring tickets and repair systems in

• event of failures. Help build and configure new servers

• Keep track of request and make sure they are implemented as planned

• Participate in incident handling concerning technical issues/server issues through chat support

• Microsoft environment knowledge

• Have some level of technical understanding of the products building up a desktop service

• Domain, Hosting management, Server Management- disk space, server usage management, backups, configuration, renewals, L1 Tech support

• Basic Troubleshooting, Monitoring, Backup

• Doing Email configuration-Outlook

Skills Required :

• Should be flexible with rotational Shifts

• Graduates

Documents Required :

Fresher :

• 10th / 12th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Card ID

Experience :

• Previous Companies Offer letter / relieving letter / one month pay slips

• 10th / 12th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Card ID

*PLEASE DO REFER YOUR FRIENDS*