Technical Support Engineer jobs - Bangalore - Uncanny vision an eagle eye networks company - 2 to 4 years of experience - 07 January 2022
Job Description
Skills and Experience
Needed:
- 2+ years of relevant
support experience
- Fluent in English (verbal and
written) - Bilingual in any other languages is an advantage but not
required.
- Good clear communication
- Solid knowledge of IP network
architecture
- Knowledge of Linux
- Ticket management skills required
- Demonstrable experience where
customer care has played a key role
- Demonstrable experience in
providing support for technical products/services
- Minimum one relevant reference
who can confirm the above points
Responsibilities include:
·
Answering phone calls and taking care of incoming tickets,
emails or chat
·
Managing open support cases within the organization and finding
a solution or workaround to maintain customer satisfaction
·
Providing technical support assistance for the Inside Sales team
channel partners
·
Reporting, escalating, and keeping track of the activity
Job Particulars
Role it software engineer
Who can apply Experienced (2 to 4 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1388495
Job Category
Locality Address Old Airport Road
State Karnataka
Country India
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