Technical Support Engineer Jobs in Bangalore - BETSOL
Technical Support Engineer
1 to 3 Years 
2000 - 400000 Monthly 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Job Description
- Mandatory 1 – 3 years of experience in Technical Support / BPO industry, preferably both in chat and Voice process.
- Excellent communication skills in English (both spoken and written)
- Basic to advanced knowledge of computers (software)
- Working knowledge of internet and networking
- Typing speed - minimum 35 wpm with 100% accuracy
- Attention to detail is a must along with accuracy in the chats
- Ability to follow instructions as directed
- Willingness to work in 24 x 7 work environmentDesired Skills:
- Self-motivated with excellent interpersonal skills
- Innovative and self-starter
- Ability to work with minimum supervision
- Detail and analytical orientation
- Problem solving and conflict resolution skills
- Demonstrated ability to work in a fast paced environment
- Ability to respond to common inquiries or complaints from customers
- Must be well organized and driven to meet deadlines
- TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK. TSEs should have the ability to handle multiple chats simultaneously.
- Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
- Responsible for responding to customers in an efficient and professional manner
- Handles and resolves technical queries; identifies and escalates accordingly
- Meets expectations regarding productivity as defined by the process or manager
- Escalates necessary cases to the right level within the defined LOB (Line Of Business)
- Ensures compliance with all company and departmental policies, procedures, and Guidelines
- May be required to perform other tasks as requested, assigned, or directed
- Focus on achieving 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
- Flexibility to work extended hours with minimal notice during high volume
- Working days: 5 days a week - Weekly off: 2 days (Rotational) and not necessarily (Saturday / Sunday)
Job Particulars
About Company
BETSOL is a US based IT company based out of Denver, Colorado. The India operations were started in late 2012 with Bangalore as its headquarters. We do custom software development, enterprise data architecture, network engineering and operations, quality assurance and technical support.
Over the years we've built a solid team of accomplished professionals who bring varying backgrounds and skills to expand the creative potential of the company. This significantly contributes to the quality and reliability of our services. Our specializations and experience ensure that that we consistently deliver superior services and products to our customers.
You can visit for more details. Our net promoter score is twice the industry average and we continue to grow based on the quality of our work
