Technical Support Engineer Jobs in Bangalore,Bhubaneswar - Vastech Solutions

Eligibility:

• BE/BTECH, MCA, BCA(CS,IT) 2017 & 2018 Batch
  

Job Description:

• Act as point-of-contact for enterprise customers of Vastech.
• Handle real-time voice-calls and chats with technical queries
• Handle email queries and respond in a timely-manner
• Be able to achieve understanding of Vastech products and gain expertise
• Attempt to provide resolutions on the first interaction with customers
• Handle multiple cases at the same time with varying degrees of severity
• Work in a team with assorted expertise
• Update customers on progress of their cases on a regular-basis and adhere to SLA
• Perform root cause assessment and debug all issues on server domain, and availability of applications.
• Provide support and identify all issues and prepare appropriate documentation all issues and solutions.
• Multitasks and works well in a fast-paced environment.

Desired Skills:

• Good knowledge in Windows operating systems
• Good understanding Microsoft Office applications, Microsoft Windows OS (Client & Server).
• MAC OS, Mobile devices.
• AD/LDAP related issues.
• Tomcat/Apache Web Server related issues, issues related to settings in Firewalls/Anti-Virus software and Remote Software Deployment Tools like LANDesk, SCCM and other IT landscape.
• Experience on AD, log analysis ,file and security structure of Windows
• Knowledge on Linux/MAC
• The candidate should have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP, J2EE web servers like Tomcat.

Job Location:  Bhubaneswar