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Technical Support Engineer Jobs in Bangalore - Ceequence Technologies

Technical Support Engineer

Ceequence Technologies
experience-icon 3 to 3+ Years
salary-icon Not disclosed
Expired

Posted: 13 Dec 20

Job Description

Hiring for Tech Support Engineer ( SQL Database)

Exp : 3- 5 yrs

Edu : BE/B.Tech

Work Location : Mahadevapura

Timings : 5:30 pm - 3:30 am

Job Requirements
  • Exp in SQL Databases & basic network configuration, Complex problem-solving.
  • Ability to diagnose & address application issues.
  • Provide support to customers through online remote sharing sessions, email, phone and chat mediums.
  • Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills.
  • Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal team.
  • Should be able to write technical help documents regarding the company's in-house software testing product.
  • Provide prompt and accurate feedback to customers.
  • Interact with various internal teams such as engineering and facilitate communication between customers and other teams.
  • Escalate issues within the desired timeframe (Escalation SLAs) to the seniors.
  • Provide reliable, ongoing communication to customers, managing expectations around delivery, resulting in strong, positive relationships with our customers.

Job Particulars

Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1065045
Locality Address
Country India

About Company

Ceequence Technologies
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