Technical Support Engineer Jobs in Bangalore - Ceequence Technologies
Job Description
Hiring for Tech Support Engineer ( SQL Database)
Exp : 3- 5 yrs
Edu : BE/B.Tech
Work Location : Mahadevapura
Timings : 5:30 pm - 3:30 am
Job Requirements
Exp : 3- 5 yrs
Edu : BE/B.Tech
Work Location : Mahadevapura
Timings : 5:30 pm - 3:30 am
Job Requirements
- Exp in SQL Databases & basic network configuration, Complex problem-solving.
- Ability to diagnose & address application issues.
- Provide support to customers through online remote sharing sessions, email, phone and chat mediums.
- Contribute to the effective and efficient handling of all levels of technical support cases from basic user questions to issues requiring more in-depth technical and problem-solving skills.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal team.
- Should be able to write technical help documents regarding the company's in-house software testing product.
- Provide prompt and accurate feedback to customers.
- Interact with various internal teams such as engineering and facilitate communication between customers and other teams.
- Escalate issues within the desired timeframe (Escalation SLAs) to the seniors.
- Provide reliable, ongoing communication to customers, managing expectations around delivery, resulting in strong, positive relationships with our customers.
Job Particulars
Role engineer core non it
Who can apply Experienced (3 to 3+ Years)
Hiring Process Face to Face Interview
Employment Type0
Job Id1065045
Job Category Core Technical , Diploma
Locality Address
State Karnataka
Country India
About Company
Ceequence Technologies
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