Technical Support Engineer Jobs in Bangalore - CommScope
Technical Support Engineer
CommScope
Expired
Posted: 02 Apr 20
Job Description
Title: Technical Support Engineer
Job Location : Bangalore
Roles & Responsibilities:
- Min. 2- 3 Years of relevant experience in TAC with Technical Diploma or Bachelor's degree of Engineering
- Strong networking background
- Must participate in 7x24 rotation
- CCNA – Must or higher knowledge, CWNA, CWSP would be a Plus
- Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
- A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
- knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
- Wireless Access Points
- Wireless Client Associations
- Wireless Controllers
- A very good understanding of RF transmissions & antenna behavior
- knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
- Hands on experience on protocol analyzers tools such as Wireshark, Ethereal
- Good knowledge in reading and interpreting event and debug logs
- Properly escalating unresolved issues to the next level of support
- Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
- Troubleshooting of complex networking related issues in a Wireless TAC environment
- Support and mentor and provide technical guidance to the L1 engineers
- Ensure proper case documentation and closure
- Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc
- Ability to work independently
- Ability to deal highly complex technical issues confidently
- Good problem solving and decision-making skills
- Ability to understand and analyze complex issues along with troubleshooting skills
- Ability to communicate clearly and effectively with clients, vendors, and peers
- Excellent Interpersonal, written & verbal communication skills
- Self-driven, proactive, hardworking, team-player
- Encourages and accepts feedback
- Exposure of handling international customers
Job Particulars
Education Any Graduate
Who can apply Experienced (2 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id907974
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
At CommScope we push the boundaries of communications technology to create the world’s most advanced networks. Across the globe, our people and solutions are redefining connectivity, solving today’s challenges and driving the innovation that will meet the needs of what’s next.
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