Technical Support Engineer Jobs in Bangalore,Hyderabad

Technical Support Engineer

STEP ONE CONSULTING CAREER

0 to 3+ Years

25000 - 35000 Monthly

Expired

Posted: 11 Jun 20

Job Description

HERE'S WHAT YOU'LL DO:

As a Technical Support Engineer, you will be providing support to customers, using client's products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges.

Skills Required

Essential Functions:

Resolve customer's issues via the telephone, email or zoom session
Reproducing issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans.
Escalate issues in a timely manner according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Create new knowledge base articles to capture new learning's for reuse throughout the organization.
Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies
Focus on an area of technical specialization and attend technical trainings,
Read and work with other Technical Support Engineers on cases which will help cultivate that expertise.

Required Candidate profile

Fluent written and verbal communication skills in English
Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous situations
Work experience in a Technical domain
Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
Logical approach to problem solving & Strong Troubleshooting experience
Willingness to work in a 24x7 environment. Flexible to work evening/night hours as per business needs.