Technical Support Engineer Jobs in Bangalore - Magna infotech

Please find the JD

Title: Technical Support  Engineer

Department: Technical Support

Location: Bangalore

Send Resume :: Skills Looking for:

Academic knowledge of JAVA or C++ or SQL, or all of these 3.

Duties and Responsibilities:
* Actively participate in job related training.
* Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers.
* Respond to requests and queries from customers using Ariba products while ensuring customer satisfaction.
* Answer technical questions, solve technical problems, and develop/provide appropriate workarounds related to supported applications.
* Research, document, and escalate cases according to procedure.
* Provide product and documentation feedback to continually improve the usability of our products.
* Author technical documents on common issues and solutions in order to build the knowledge base.
* Project work.
* Conduct all customer interactions in a manner that presents Ariba in a positive light. The Support Intern is required to be respectful, fair, gracious, and knowledgeable and to uphold the core values established by Ariba.
* Ensure that individual performance meets or exceeds department standards.
* All other duties as assigned.

Regards,
Pratap
M:
L:080-46892115