Technical Support Engineer
Designation: Technical Support Engineer
Eligibility Criteria:
- Candidates from BE/BTech(CSE, IT, Networking, ECE, EEE) ME/MTech(CSE, IT, Networking, ECE, EEE),MSc(Computers, Networking),BSc(Computers, Networking) BCA, MCA from 2018 and 2019 with 60% throughout in your academics.
- Preferred the Only Male Candidates
Roles and Responsibilities :
- Providing prompt, efficient, detailed, customer-oriented service to Mitel customers.
- Working with other customer support teams to ensure a consistent and high-quality level of support.
- Being a voice and advocate for our customers when something doesn’t feel right.
- Driving projects that improve support-related processes.
- Working with customers to understand how they use Mitel services, and providing valuable feedback to business and development teams.
- Acting as an advocate for our customers, reporting and acting on observed areas for improvement.
- Making sure internal knowledge reference pages are updated.
- Driving projects that improve support-related processes.
- Working with customer support teams to ensure a consistent and high-quality level of support.
Skills Required:
- Familiarity with Networking, Web Technologies, and the Internet and Networking
- (Certification in CCNA or any Networking course would be an added advantage)
- Proficiency in MS Office, with an emphasis on Excel.
- Ability to summarise technical customer issues into notes that are readable by other parties.
- Ability to work weekends and/or evenings
- A drive to dig into the details of a system or process to solve customer problems.
- Excitement to learn new technologies and help customers succeed.
- Excellent oral and written communication skills.
- Proven success in a fast paced support environment.
- Experience building or hosting a website.
Salary: Upto 3,60,000 Per Annum
Shift Roasters: Rotational Shifts
About Us
Mitel Communications Pvt Ltd
Mitel provides global technical support to our service providers and partners through our offices in North America, the United Kingdom, EMEA, and the Asia Pacific. Our partners and customers can rely on Mitel’s team of technical support professionals who provide high-quality, prompt, and efficient technical and product-related support.
Disclaimer: This Content is provided by Mitel Communications Pvt Ltd, TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) disclaims all warranties against infringement, In no event will TeamLease E Hire Private Limited (Formerly Cassius Technologies Private Limited) be liable for any loss or damage.