Technical Support Engineer Jobs in Bangalore - Silvan Innovations
Job Description
Eligibility : B.E/B.Tech(CS/EEE/ECE) from 2016 batch.
Job Role:
- Provide telephonic support from office and site visit as the case may be.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults
- Providing support, including procedural documentation and relevant reports.
- Working continuously on a task until completion.
- Prioritising and managing many open cases at one time.
- Rapidly establishing a good working relationship with customers and providing proactive updates and communication to customers.
Skills:
- Excellent communication skills. Good Speaking English
- Should have an understanding of basic networking (protocols, IPv4, Router configuration etc), application Download and installation Android and iOS devices.
- Aptitude to fast learning, patience, softspoken.
- Working knowledge of MS office and Xcel, Ppt, Docs.
- Speaking of languages Hindi, Kannada, Tamil or Telugu is a big plus.
- Should be a good team player. Inter-depth communication ability.
- 6 days a week working and if needed providing support over a phone during holidays.
Location: Bangalore
Salary: 15k to 18k
Job Particulars
About Company
The idea of Silvan sparked in 2008 in the midst of the economic meltdown. It was then that the founders realised that despite the financial downturn, one thing would never change – the need to feel secure.
Silvan’s founders started the company with a view to make people’s lives safer and more secure. They kick-started their operations in Bangalore with a simple yet effective solution – Internet Protocol (IP) cameras with built-in intelligence to detect events automatically. As the business started to take its own shape, Silvan expanded its scope by entering into the sphere of home automation based on contemporary technologies such as cloud services and the Internet of Things.
