Technical Support Engineer Jobs in Bangalore - Tuebora Software Private Limited
Technical Support Engineer
Tuebora Software Private Limited
Expired
Posted: 09 Dec 19
Job Description
Technical Support Engineer
Location: Bangalore
1 Position
Experience: 3-4 Years
Responsibilities :
- Proactively provide design and deployment services in a manner that will result in outstanding customer satisfaction
- Provide high quality service and leadership to align with customer goals and requests in a prompt manner
- Mentor and train customers on Tuebora Products
- Interact and collaborate with other internal teams such as engineering and support as required to facilitate addressing any escalated issues
- Contribute to and use knowledge base repository of deployment best practices
The Ideal Candidate :
- Should have an experience of around 3-4 years’ of providing technical support for a software product
- Must have provided IAM solution support for at least 5 years
- Comfortable with Unix and Windows Server operating systems
- Must be proficient with Javascript and HTML
- Must have knowledge of Active Directory Group Policy creation and maintenance
- Must have knowledge of AD, LDAP, IAM, SSO, SAML
- Should be familiar with enterprise level active directory deployments and configurations
- Must be very familiar with not just IAM solution but technology stack as well, including:
- Deployment of solutions in multi-tier environments
- Deployment in Cloud environments like AWS, Azure, GCP and other
- Understands concepts like Clustering, HA and Fail-over
- Must be familiar with one or more monitoring tools – monitoring system resources and activities
- Should have provided support to US and European clients
- Must be very familiar and have dealt in the past with the challenges and requirements around hosting and managed services/support
Desired :
- Having authored or possessing the ability to author Knowledge Base articles is a huge plus
- Working experience with SaaS is a plus
Job Particulars
Role it software engineer
Education Any Graduate
Who can apply Experienced (3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id781799
Job Category IT/Software
Locality Address
State Karnataka
Country India
About Company
The co-founders of Tuebora in their past lives were key employees at Aveksa, a pioneer in the IAM space (recently acquired by RSA). Sanjay Nadimpalli was the Director of Engineering; Prasad Bhamidipati was the Product Architect and Ashish Jhunjhunwala was the primary developer of the Access Certification module at Aveksa. They not only shaped and built a pioneering IAM platform, but also got to work directly with many customers of all sizes and in all verticals.
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