Technical Support Engineer Jobs in Bangalore - Zen Power Technologies LLP
Job Description
- As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within an organisation in a technical support role.
- If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to.
- Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.
- Most importantly, as businesses cannot afford to be without the whole system, or individual workstations, for more than the minimum time taken to repair or replace them, your technical support is vital to the ongoing operational efficiency of the company.
- As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
- Handling calls and resolving TECHNICAL queries for US based customers
- Comprehend the customer requirement well & suggest resolutions
- Ensuring maximum Customer Satisfaction on every call
Job Particulars
About Company
HiPower support center is a premium English language contact center that has been providing business process outsourcing solutions and services to high-tech global customers for over 14 years. With the latest technology at our fingertips, we combine superior resources with veteran expertise to provide the best solution possible for our customers. Our experienced management team is made up of handpicked specialists to provide the best support to organizations around the world.
We are a dedicated group of hard workers here at HiPower, and we want career-minded individuals who strive for personal and professional growth throughout their career. At HiPower, management and associates work together to achieve shared goals. With positions in support, customer service, sales, and more, we're certain we can find the right fit for you.
