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Technical Support Engineer Jobs in Chennai - Animaker Inc

Technical Support Engineer

Animaker Inc
experience-icon 0 Years
salary-icon 17000 - 18000 Monthly
Expired

Posted: 21 Feb 17

Job Description

Animaker is looking for a quick-witted Technical Support Engineer to provide enterprise level technical support to our users. You will provide support via, web, email, chat, phone and other channels as required. A background in B.E/B.Tech or MCA is required.

Responsibilities

  • Take ownership of user issues reported and resolve it.
  • Research, diagnose, troubleshoot and identify solutions to resolve user issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to users.
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Requirements and Eligibility Criteria
  • BE/B.Tech or MCA candidates with minimum 70%
  • Basic knowledge in C, C++ ,HTML and CSS
  • Strong problem-solving skills
  • Excellent written and verbal communication skills
  • Must be ready to work round the clock ( 24*7 )
  • A quick learner with deep understanding of the Product is a must.

Job Particulars

Education BE/B.Tech, MCA
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview
Employment TypeFull Time
Job Id276051
Job Category Tech Support
Locality Address
Country India

About Company

Based out of Las Vegas, US, Animaker is the fastest growing cloud-based DIY Animation tool for making studio quality videos for Business, Educational and Personal needs.

Animaker differentiates itself with its best in class in-app user experience and plethora of ready to use animated characters in its library. The founding team of Animaker has been able to deliver such an awesome product within a short period, by using the experience they gained while building Bode Animation, India’s no.1 explainer video making company which has delivered high-quality Animated videos to more than 1000+ customers from 27 countries.Join hands with our Super Fast growing startup to achieve more.

Awards & Achievements :

“Animaker removes the barriers to creating pro-level animated videos” - TNW

Confederation of Indian Industry(CII) awarded Animaker as the Best Startup Award under the category of Information Technology Startups.

Chosen among the top 10 Indian startups to launch in the event, Unplugged organized by NextBigWhat.

Selected for TNW(TheNextWeb), One of the Top startups in Europe 2015.

Top 9 startups in Chennai - Bode Animation, selected by YourStory.

Chosen among the Top 100 Asian startups for Echelon event by E27

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