Technical Support Engineer Jobs in Chennai - AVSB Solutions Pvt Ltd
Job Description
- To ensure customer successfully implement our systems at their company
- To provide training, workshop, coaching and support to customers to use the company's provided systems and also include training and workshop coordination and management (such as call confirmation, reminders, followup, reports, etc.).
- Must be able to talk in front of a group of people (experience as a trainer is a plus)
- Must be IT literate and easily learn new software and apps (knowledge in accounting is a plus)
- Develop materials such as user manual, training materials, video tutorials, etc
- Provide support and customer service for clients through email, online, phone, WhatsApp, chat, etc
- Requires high problem solving skills
- Love to help, talk, call, chat and meet with people
- May involve regular travels
- Engagement with clients, understand clients' business and requirements, help them to on board their company to fully implement our software, check up with clients, followup with them.
- Maintain good relationship with them.
- To provide GREAT customer experience to customers.
- Must be ready to work in a small, newly established team. May be required to help other department(s) from time to time.
- Able to work independently and in team.
- Other tasks assigned to you
Job Particulars
About Company
Our Products
1. OfficeCentral
A comprehensive solution specially designed for SMEs. It enables the CEOs to control and manage their companies 24/7 from anywhere with ease. OfficeCentral is a leading enterprise management solution for SME which include HRMS (Human Resources Management System), Payroll, Accounting, CRM (Customer Relationship Management System) and POS (Point of Sale). All solutions are in the cloud to enable full control at minimal cost.
2. AssetCentral
Venture AssetCentral provides comprehensive management and maintenance of assets including vehicles, facilities and IT Asset (Asset Management CAMS, Maintenance Management CMMS, IT Asset Management ITAM).
3. Zioola is designed to make managing projects more effective! With the goal to let team members communicate better and have one stop center to keep all projects’ data, Zioola will be the only thing you need to keep your project going (and even more effective and convenient)!
4. IPCentral is a system to help you manage your Intellectual Properties effectively. It brings together your inventors, reviews and decision decision makers in a platform that enhances the efficiency and effectiveness of the organisation in managing intellectual properties from creation, to decision, to funding to commercialization.
5. Venture eTrax is developed for organization to monitor their employees to make sure they work productively. While the use of computers and internet have greatly increase enterprise productivity, they also are easily subject to abuse. Research house in US have identified that employees may spend on average more than two hours per day on works that are not related to official work. About 50% of the wasted time is on computer / internet use such as social networking, facebook, pornography, own business etc.
