Technical Support Engineer Jobs in Chennai - For A Client Of TeamLease Service Limited
Job Description
nbsp;Independentlyinteracts by phone or email with customer service team in London and clientsaround the world.
nbsp;Independentlymanages multiple technical requests.
nbsp;Followsall applicable Best Practice and Workflow procedures.
nbsp;Monitorsprogress and ensures tickets updates are accurate and timely.
nbsp;Ensuresproper documentation for cases handled, and also ensuring the technicalknowledge base is current and accurate.
nbsp;Abilityto trouble shoot technical challenges faced by clients involving OperatingSystem, Browsers, etc.
nbsp;Monitorthe production application amp; servers for performance and stability
nbsp;Undertakingmanual testing of the application
nbsp;Identifyingtest cases that will be used for testing
nbsp;Producingcomprehensive test plans and test cases based on detailed change specificationsand requirements.