Technical Support Engineer Jobs in Chennai - Sutherland
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers.
Responsibilities:
- Helping customers solve technical issues.
- Answering questions from customers and prospective customers about the features and capabilities.
- Work is done primarily via voice, with some chat if required .
- To provide a high level of technical support to our customers, . To continually innovate in order to ensure the company is offering the best level of service in terms of services and equipment
- Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Provide prompt and accurate feedback to customers
- Prepare accurate and timely reports.
- Predominantly working in US shift timings.
- 2 days of rotational off per week.
- Immediate Joiners are preferred
- Chennai is the work location.
- Any Graduate/Non Graduate with any domain international voice process experience.
- Minimum 6 months of international calling exprience.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Good understanding of computer systems, router and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal
- Flexible to work in rotational shift timings especially night shifts.
- Interested to work in Chennai Suburb.
Job Particulars
Education B.Arch, B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BSc, MCA, ME/M.Tech, MHM, MS, MSc, MSW, PG Diploma, BFA
Who can apply Experienced (0.6 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id363953
Job Category MBA , BSc/BCA/BBM , Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.
We've been delighting customers through better process. From the very beginning, it's all we've done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.
We've been delighting customers through better process. From the very beginning, it's all we've done. In fact, our very first dollar came from process consulting. Three decades later, we have 120 clients from the Fortune 1000, and complete 43 million transactions a month on a digital backbone that spans 19 countries around the world.
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