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Technical Support Engineer Jobs in Gurgaon - QuickLaunch Inc.

Technical Support Engineer
QuickLaunch Inc.
Any Graduate
QuickLaunch Inc.
Last Date 29 Jun 2020
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QuickLaunch Inc. - Job Details

Date of posting: 30 Apr 20
Technical Support Engineer
Vacancy: 1  Gurugram, India


Primary Responsibilities:

  • Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education
  • Ensure tickets are getting dispatched and addressed within SLA’s
  • Set-up, manage and coordinate client calls for the team
  • Ensure coordinating with inter, intra teams and clients to setup activities and calls as required
  • Share required data for management reporting with defined frequency; daily, weekly and monthly
  • Assign problems/tasks to tech support specialists
  • Regularly review and analyze the service boards and follow-up with inter team and client
  • Analyze situations and determine resources needed to solve them
  • Make decisions quickly, often with limited information
  • Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions
  • Ensure ongoing training for tech support staff; \; maintain and analyze training records
  • Review daily priorities and take appropriate action to ensure results are achieved
  • Availability for support in Non-Business Hours as and when needed
  • Liaison with the internal functions including Customer Success, product management, product engineering and other service functions
  • Work on preparing monthly roster, on call roster
  • Work on collating the data required for on call reports

Required Skills & Experience:

  • Overall 0 - 2 years of relevant experience.
  • Knowledge and experience in MIS reporting, MS Office, CW Tool.
  • Self-starter, driven, productive and works well under pressure.
  • Good communication skills and the ability to work well with people at all levels are essential; must be customer focused.

Education : Any Graduate

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About QuickLaunch Inc.

QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. 
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QuickLaunch Inc. recruiting Technical Support Engineer candidates nearby Gurgaon.QuickLaunch Inc. vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
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