Technical Support Engineer Jobs in Gurgaon - QuickLaunch Inc.

Technical Support Engineer
QuickLaunch Inc.
Any Graduate
QuickLaunch Inc.
Last Date 29 Jun 2020
This Job is Expired

QuickLaunch Inc. - Job Details

Date of posting: 30 Apr 20
Technical Support Engineer
Vacancy: 1  Gurugram, India

Primary Responsibilities:

  • Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education
  • Ensure tickets are getting dispatched and addressed within SLA’s
  • Set-up, manage and coordinate client calls for the team
  • Ensure coordinating with inter, intra teams and clients to setup activities and calls as required
  • Share required data for management reporting with defined frequency; daily, weekly and monthly
  • Assign problems/tasks to tech support specialists
  • Regularly review and analyze the service boards and follow-up with inter team and client
  • Analyze situations and determine resources needed to solve them
  • Make decisions quickly, often with limited information
  • Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions
  • Ensure ongoing training for tech support staff; \; maintain and analyze training records
  • Review daily priorities and take appropriate action to ensure results are achieved
  • Availability for support in Non-Business Hours as and when needed
  • Liaison with the internal functions including Customer Success, product management, product engineering and other service functions
  • Work on preparing monthly roster, on call roster
  • Work on collating the data required for on call reports

Required Skills & Experience:

  • Overall 0 - 2 years of relevant experience.
  • Knowledge and experience in MIS reporting, MS Office, CW Tool.
  • Self-starter, driven, productive and works well under pressure.
  • Good communication skills and the ability to work well with people at all levels are essential; must be customer focused.

Education : Any Graduate

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About QuickLaunch Inc.

QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication. 
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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QuickLaunch Inc. recruiting Technical Support Engineer candidates nearby Gurgaon.QuickLaunch Inc. vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
QuickLaunch Inc. Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Gurgaon can apply for Technical Support Engineer position in QuickLaunch Inc.. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the QuickLaunch Inc. recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of QuickLaunch Inc. and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of QuickLaunch Inc. and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in QuickLaunch Inc. and near your city and get a secured career.