Technical Support Engineer Jobs in Gurgaon - QuickLaunch Inc.
Technical Support Engineer
QuickLaunch Inc.
Expired
Posted: 30 Apr 20
Job Description
Technical Support Engineer
Vacancy: 1 Gurugram, India
Primary Responsibilities:
- Coordinate between Intra Teams, Clients and support team to provide first class technical support to clientele in higher education
- Ensure tickets are getting dispatched and addressed within SLA’s
- Set-up, manage and coordinate client calls for the team
- Ensure coordinating with inter, intra teams and clients to setup activities and calls as required
- Share required data for management reporting with defined frequency; daily, weekly and monthly
- Assign problems/tasks to tech support specialists
- Regularly review and analyze the service boards and follow-up with inter team and client
- Analyze situations and determine resources needed to solve them
- Make decisions quickly, often with limited information
- Follow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actions
- Ensure ongoing training for tech support staff; \; maintain and analyze training records
- Review daily priorities and take appropriate action to ensure results are achieved
- Availability for support in Non-Business Hours as and when needed
- Liaison with the internal functions including Customer Success, product management, product engineering and other service functions
- Work on preparing monthly roster, on call roster
- Work on collating the data required for on call reports
Required Skills & Experience:
- Overall 0 - 2 years of relevant experience.
- Knowledge and experience in MIS reporting, MS Office, CW Tool.
- Self-starter, driven, productive and works well under pressure.
- Good communication skills and the ability to work well with people at all levels are essential; must be customer focused.
Education : Any Graduate
Job Particulars
Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id922224
Job Category Tech Support
Locality Address
State Haryana
Country India
About Company
QuickLaunch is the only AI-first identity and integration platform-as-a-service platform (IDaaS and iPaaS) that transforms how cloud-savvy institutions and companies manage human and device authentication, authorization, access control and integration. QuickLaunch leverages AI to autodetect threats and step up authentication.
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