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Key Functional Responsibilities
• ONBOARDS A NEW CLIENT AND DELIVER A GREAT EXPERIENCE TO IMPRESS THE CLIENTS
• MANAGING USER ACCOUNTS ON SERVERS/DOMAIN.
• DEPLOYMENT OF SERVICE RELEASES, PATCHES, REQUESTS, AND CUSTOMIZATION.
• ENSURE CUSTOMER SATISFACTION AND PERFORM QUALITY WORK ON ALL SERVICES REQUESTS
• ANSWERING/TROUBLESHOOTING ON TECHNICAL QUERIES FOR NEW CLIENTS
• DIAGNOSE AND QUICKLY RESOLVE A WIDE RANGE OF WINDOWS AND APPLICATIONS PROBLEMS
• INSTALL, UPGRADE, AND TROUBLESHOOTING OF ACCOUNTING/TAX SOFTWARE SUCH AS QUICKBOOKS, ACT! ATX AND ANY OTHER WINDOWS APPS ETC.
Spectrum Talent Management
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