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Technical Support Engineer Jobs in Hyderabad - ATG Informatics

Technical Support Engineer
ATG Informatics
2014 - 2017
0 to 2 Years
10000 - 15000 Per Month
ATG Informatics
Last Date 04 Apr 2018

ATG Informatics - Job Details

Date of posting: 03 Feb 18

  • We are looking for An ECE/EEE graduate as Product Support Engineer who will provide frontline technical support to our customers. 
  • The Support Engineer will take complete accountability for product demonstration, Site visit, analysis and technical evaluation.
  • Providing timely assistance and technical guidance & demonstration of the product to customers. 
  • The candidate will resolve queries raised for our product and make the customer understand.
  • This product support engineer will provide support via walk-in, phone, web, email, chat and other channels as required.
  • We are looking for Support Engineers with a background of ECE/EEE graduation. 
  • Candidates with technical support expertise across wireless communications, electrical engineering are preferred.

What do you do at ATG

  • Attend site visits, product demonstration, technical evaluation of the automation product
  • Resolve technical issues related to product as reported by our customer’s & marketing staff.
  • Work independently with our customers technical teams on both pre- and post- sale technical issues.
  • Work independently to resolve complex technical problems, including escalations to product manager & engineers.
  • Develop best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles.
  • Work as a technical resource with R&D product engineering to bridge complex issues.
  • Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to the product. Work closely with R&D Product Management to implement enhancements.
  • Prepare accurate and technical evaluation formats after site visits.

General:

  • Attitude
  • Communication
  • Appearance

Hiring Process : Face to Face Interview

About ATG Informatics

Product Based Company
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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ATG Informatics recruiting Technical Support Engineer Experienced(0 to 2 Years) candidates in Hyderabad. The ATG Informatics vacancies for Technical Support Engineer is filled through Face to Face Interview etc.
ATG Informatics jobs for Experienced(0 to 2 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 2 Years) candidates every year based on the skills . The candidates with Certificate Course (ITI), BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The Experienced(0 to 2 Years) candidates applying for Technical Support Engineer should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to ATG Informatics recruitment, Experienced(0 to 2 Years) candidates are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of ATG Informatics and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of ATG Informatics and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.