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Technical Support Engineer Jobs in Hyderabad - IStorage India pvt ltd

Technical Support Engineer

IStorage India pvt ltd
experience-icon 0 Years
salary-icon 8000 - 10000 Monthly
qualification-icon Any Graduate
Expired

Posted: 04 Mar 20

Job Description

Ø  Installing, configuring and troubleshooting of computer hardware, operating systems, storage, servers, switches and network applications

Ø  Knowledge on storage devices: tape-based and disk-based

Ø  Know different types of RAID, their performance, which is good for what type of Applications

Ø  Thorough understanding of SAN, NAS - Best practices on configuring for High availability, replication, security, troubleshooting, Disaster recovery planning ( Recovery time Objective / Recovery Time objective )

Ø  Maintaining the proper backup schedule

Ø  Restore and recover data as requested

Ø  Facilitate off-site storage of tape

Ø  Replacing parts as required

Ø  Talking to clients through a series of actions, first preference is through 
Email, if the issue is not resolved then they should support them by 
remotely and over the telephone to help set up hardware equipment, 
systems and servers

Ø  Providing support, including procedural documentation and relevant reports

Ø  Following diagrams and written instructions to repair a fault or set up the device

Ø  Supporting the roll-out of new applications

Ø  Setting up new users' accounts and profiles and dealing with password issues

Ø  Responding within agreed time limits to call-outs

Ø  Working continuously on a task until completion

Ø  Prioritizing and managing many open cases at one time

Ø  Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers

Ø  Testing and evaluating a new technology

Ø  Conducting electrical safety checks on hardware equipment

Job Particulars

Education Any Graduate
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id880171
Job Category Tech Support
Locality Address Sainikpuri
State Telangana
Country India

About Company

the company works on system Integration
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