Technical Support Engineer Jobs in Indore - The asics Digital Solution Pvt Ltd
Job Description
- providing support, including procedural documentation and relevant reports;
- responding within agreed time limits to call-outs;
- prioritizing and managing many open cases at one time;
- rapidly establishing a good working relationship with customers and other professionals.
- Research required information using available resources;
- Follow standard processes and procedures;
- Identify and escalate priority issues per Client specifications;
- Redirect problems to appropriate resource;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled call backs to customers where necessary;
- Skill and Knowledge Qualifications:
- Person should be good learner.
- Proper phone etiquette;
- Ability to speak and write clearly and accurately;
- Demonstrated proficiency in typing and grammar;
- Knowledge of relevant software computer applications and equipment;
- Knowledge of customer service principles and practices;
- Effective listening skills;
- Willingness to co-operate with others and work to the greater good;
- Multi-tasking capabilities;
- Weekend working availability on a Saturday or Sunday
- Able to work in rotational Shift.
- Capable of working well under pressure
- Enthusiasm to be continually learning
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id277266
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Madhya Pradesh
Country India
About Company
Choosing a Best IT service provider is one task which is very difficult at present times to decide because there are tons of service providers. theBasics, located at Heart of India, Indore (M.P.) is a leading software company in india. theBasics is a Ace and pioneer in providing reliable IT services in India. Our all Solutions were designed to meet the full set of requirements for businesses and individuals. Right from our view, we made a mark in the world market with our honesty, integrity and commitment towards each project assigned. Our flexible approach and diverse modules are the key reasons for clients and customers to rely on our solutions with utmost confidence.
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