Technical Support Engineer Jobs in Mohali - Vertex Infosoft Solutions Pvt Ltd
Job Description
- Provide product related support to ship/office staff.
- Provide support to users related to IT hardware and software, through phone, web, WhatsApp & email.
- Training for use of application to ship/office staff.
- Manage end-user client relationship on a day to day basis.
- Maintain a knowledge base of known defects, issues, process, techniques etc.
- Update and manage problem tickets appropriately
- Learn and be proficient with advanced user configuration options
- Be able to deploy applications and troubleshoot defects
- Ability to understand the client's business requirements.
- Able to determine problems and deliver known solutions with a high level of customer satisfaction.
- Provide 24/7 coverage, work in alternating shifts of day, evening and night.
- Occasional travel/sail required for onsite implementations on vessel or office.
- Provide trainings/demonstrations of company products to international clientele.
Job Particulars
About Company
We provide software products, customized software development and IT Services to the shipping industry. Our flagship product is currently running on more than thousand vessels worldwide. We have a strong and highly skilled team of more than 110 Personnel consisting of Software Developers, Quality Analysts, Marine Engineers, Hardware Professionals and Technical Support Engineers who possess many years worth of skills.We provide software products, customized software development and IT Services to the shipping industry. Our flagship product is currently running on more than thousand vessels worldwide. We have a strong and highly skilled team of more than 110 Personnel consisting of Software Developers, Quality Analysts, Marine Engineers, Hardware Professionals and Technical Support Engineers who possess many years worth of skills.
