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Technical Support Engineer Jobs in Noida - NLB Services

Technical Support Engineer
NLB Services
Noida(Noida-Others)
2017 - 2019
Technical Support Engineer Jobs in Noida - NLB Services
Last Date 26 Jul 2019
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NLB Services - Job Details

Date of posting: 27 May 19

Job Description

  • Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
  • Answers questions about installation, operation, configuration, customization, and usage of assigned products.
  • Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.

Required Skills:

  • Time management skills Knowledge of job associated database, software and documentation Problem solving skills Results driven Mentoring and coaching skills Strong technical aptitude; troubleshooting skills
  • Good communication Skills
  • Good Written Skills
  • Good Typing Skill ( Added on advantage)
  • Fair understanding about operating system. Must have been worked on at least a couple of operating systems
  • Basic Understanding of networking
Principal Responsibilities

  • Resolves complex issues forwarded by other team members (e.g. executive technical escalations).
  • Solves problems for customers with challenging expectations (often escalated or irate).
  • Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group).
  • Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance).
  • Excels at tolerance for processes and people.
  • May coach team members in achievement of metric results.
  • Excels at recognizing internal and external customer’s needs and expectations

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Written-test, Face to Face Interview
Who can apply : Freshers

About NLB Services

n today’s fast-changing business environment, organizations need to respond quickly to changes. Next Level Business Services (NLB Services) partners with its clients to support process innovation and implement technology solutions, enabling them to stay at the top of the rapidly changing environment. Enterprise Solutions Our team brings functional, technical and industry expertise to provide end to end implementation and support of all major enterprise apps (ERPs, CRMs, BPMs and BI platforms); we integrate SAP, Oracle and other apps so that our clients can derive business value from “best of breed” solutions. Indirect Tax Digital Transformation We have a team of Tax technology experts to resolve your challenges in the Indirect Tax Life Cycle and Global Trade Management System from initiate transaction, determine, record, reconcile, to reporting and compliance. Our offerings are Tax Automation (Integration of ERPs with Tax Engines),Robotics Process Automation (RPA),and Tax Data Analytics. Process Innovation & Program Management NLB Services utilizes Six Sigma & Lean methodologies to help you incorporate best practices and implement a standard process across the organization. A digitization program or a platform implementation may follow a process improvement project – our project managers are industry practitioners who will help keep your critical project on time and on-budge
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Customer Service
Any Graduate
Customer Care Executive
Certificate Course (ITI), B.Com, B.Pharm, BA, MA...
BPO, Customer Care Executive, Customer Relationship, Customer Service, Inbound Calling, International BPO, Outbound Sales , Telecaller...
Customer Relation executive
B.Com, BA, BSc
English Speaking
Customer Care Executive
Certificate Course (ITI), Diploma, B.Com, BA, 12th Pass (HSE)...
English Speaking

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NLB Services recruiting Technical Support Engineer candidates nearby Noida(Noida-Others).NLB Services vacancies for Technical Support Engineer is recruited through Written-test, Face to Face Interview etc.
NLB Services Company recruits a lot of candidates every year based on the skills English Speaking. The candidates with ME/M.Tech, MCA, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Noida(Noida-Others) can apply for Technical Support Engineer position in NLB Services. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the NLB Services recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of NLB Services and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of NLB Services and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in NLB Services and near your city and get a secured career.