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Technical Support Engineer Jobs in Visakhapatnam - 7 COLINAS

Technical Support Engineer

7 COLINAS
experience-icon 3 Years
salary-icon Not disclosed
qualification-icon BCA, MCA
Expired

Posted: 13 May 20

Job Description

We have an immediate need for an SUPPORT ENGINEER to join our software product application support team.this role will help facilitate product support, customer issue resolution, and product improvement for our award-wining SaaS application,
RESPONSIBILITIES:
  •  Actively monitor application performance
  • Actively monitor application performance and maintain system up time, while troubleshooting customer reported software bugs from external support teams.
  • Communicate with Business Analysts, Support Staff, Customer Success Team Individuals, and other relevant Amplifai teams on resolving and answering escalated technical problems and issues.
  • Detect and diagnose code-related issues.
  • Collect and document information about product performance, product application problems, and failures.
  • Develop and suggest needed product improvements based on data collected. Communicate and collaborate with Product Management to create a better customer service experience.
  • Make improvements to existing product documentation and assist in the development of internal and customer-facing training materials.
  • Resolve customer issues within committed SLAs and timelines.
  • Perform miscellaneous job-related duties as assigned.
  • You’ll Need To Have

    What we’re looking for...

    • Four or more years of relevant work experience.
    • Three years of experience in an Application Support, Technology Operations, or Software Development role.
    • Experience with Microsoft (MS) SQL Server and other relational database technologies.
    • Experience with testing methodologies.
    • Familiarity with MS Windows Server and/or Linux Server environments.
    • Experience using CRM and/or ticketing systems and tools including, but not limited to: Salesforce, Clickup, Monday, JIRA Software, etc.
    • Knowledge of cloud technologies, particularly Microsoft Azure

    Even Better If You Have

    • Bachelor’s degree
    • Experience in .NET development and related web technologies including: ASP.NET, MVC, HTML, CSS, JavaScript, JavaScript Libraries, jQuery, C#, SOAP and REST Web Services.
    • Azure certification(s) of any kind.
    • Knowledge of Lean development methodologies.
    • A keen ability to troubleshoot deep and solve problems.

    Job Particulars

    Education BCA, MCA
    Who can apply Experienced (3 Years)
    Hiring Process Face to Face Interview, Telephonic Interview
    Employment TypeFull Time
    Job Id927363
    Locality Address RTC Complex
    Country India

    About Company

    HR CONSULTANTS-7 COLIANS

    7 Colinas is a emerging HR consulting firm, offering “End-to-End”, placement solutions. We strive to bring your organization the best human resources possible from our wide geographical database.

    Apart from hiring services, they provide consultancy by trying to understand the client’s needs and requirements before starting hiring procedure. They also have trained personnel, who understand the job needs and preferences of the candidates and further help them in seeking their careers.

    As we are into placements solutions, we provide the services for both the candidates and companies.

    Our priorities:

    v A very clear understanding of the requirement.

    v It is our constant endeavor to provide the most suitable candidates within shortest time.

    v We believe in long term relationship with all our clients.

     

    SERVICES  AT 7COLINAS:

    Apart from hiring services, they provide consultancy by trying to understand the client’s needs and requirements before starting the hiring procedure. They also have trained personnel who understand the job needs and preferences of the candidates and further help them in seeking their career.

    ü BPO & IT Services( voice & non-voice BPO services)

    ü Freelancer’s Providers:

    1. Data entry.

    2. Content writer/content developers.

    3. Web designers/Developers.

    4. Software testers.

    ü H.R. Consultants:  for any organization nothing work better to achieve succeed other than dynamic competent manpower.

    ü Computer operator

    ü Receptionist.

    ü Company personal secretary

    ü Educational services(Teachers, schooling staff etc)

    For higher and lower education system.

    ü Marketing Representatives for all types of industries.

    ü Part-time job (candidate)

    ü Man power suppliers.

    ü Housekeeping services.

    ü Security staff (candidate)

    ü Services for hotel industry (candidate)

    ü Services for pharmaceutical Industry.

    ü Services for mechanical engineer(Candidate)

    ü Services electrical Industry.

    ü Services for office assistant ant.

    ü Services for office Industry.

    ü Services for administration staff.

    ü Services for electronic industry.

    ü Manpower suppliers for industrial safety.

    ü Manpower out sourcing society.

    ü Services for IT companies.

    ü Recruitment.

    ü Contract staffing.

    ü Training and development.

    ü Performance management system.

    ü Employee grievances management.

    ü HR Audit.

    ü Leave Management.

    ü Operations manager.

     

     

    As we provide financial services for companies by placing auditor, those who are not into a position to handle their budget efficiently, due to lock-down, and we are there to help the business people to balancing their financial issues with employees, with reasonable cost. Though we have experts to balancing the needs of business and as well as man power efficiently.

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