Technical Support Engineering Jobs in Bangalore - Signzy
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Diagnose and troubleshoot technical issues within agreed time limits
2. Research and identify solutions to software issues
3. Ask customers targeted questions to quickly understand the root of the problem
4. Talk to clients through a series of actions, either via phone, email or chat, until their technical issue is solved
5. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
6. Provide prompt and accurate feedback to customers
7. Ensure all issues are properly logged
8. Document technical knowledge in the form of notes and manuals
9. Prioritize and manage many open cases at one time
10. Provide support including procedural documentation and relevant reports
1. Diagnose and troubleshoot technical issues within agreed time limits
2. Research and identify solutions to software issues
3. Ask customers targeted questions to quickly understand the root of the problem
4. Talk to clients through a series of actions, either via phone, email or chat, until their technical issue is solved
5. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
6. Provide prompt and accurate feedback to customers
7. Ensure all issues are properly logged
8. Document technical knowledge in the form of notes and manuals
9. Prioritize and manage many open cases at one time
10. Provide support including procedural documentation and relevant reports
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 23rd Nov'20 and 28th Dec'20
3. are available for duration of 6 months
4. have relevant skills and interests
Perks
Number of openings-2
Certificate: Will be provided at the end of the InternshipJob Particulars
Role engineer core non it
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1177716
Job Category Core Technical
Locality Address
State Karnataka
Country India
About Company
Signzy is a digital trust system. We provide identification, background checks, forgery detection, and contract management systems that enable contracting in a trustable, safe, legal, and convenient manner. Our biometric user authentication system and blockchain-based digital trail ensure non-repudiation. This increases compliance and enforceability in the court of law. We consist of a tech-savvy team and are backed by investors who are enthusiastic about creating solutions with technology. At Signzy, we breathe software and exploit the latest technologies to create the most amazing products.
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