Technical support Executive Jobs in Bangalore - Bytech India
Technical support Executive
Job Description
- Created user forms in EXCEL using VBA and Macros to Add and updated technical cases in individual excel workbooks for each executive;
- Prepare a consolidated workbook to capture daily events from the individual workbooks and maintain that a database, using advance excel formulas like VLOOKUP. HLOOKUP, INDEX, MATCH, etc and VAB , Macro;
- Prepare dashboard for management reveiew daily, weekly and monthly basis, these are dynamic dashboards with multiple level of views, which helps management to track performance of individual executives as weel as gives a brief analysis on various matrices like avg. resolution time, priority requests, request vol;ume areas, etc., these dashboards involve PIVOT tables, charts, conditional formatting and Macros; Involved in helping and mentioning team as and when required in understanding business need.
Job Particulars
About Company
Bytech was founded by Mr.T.Srinivasan, a veteran and pioneering technocrat in the year 1986 after more than 10 years’ experience working in lead technology positions in the Automation sector for companies like BHEL, Kirloskar, Honeywell, Software Research Group, amongst others. First generation enterprise automation was the core expertise on which Bytech went on make transformation deliveries to customers like Punjab National Bank, Syndicate Bank, British Airways amongst others.
Our Enterprise Customers have turned to Bytech to tackle some of their most challenging business issues using a unique mix of cutting-edge Consulting, Business Insight, Technology Services & Development, Systems Integration and Support Services.