Technical support Executive Jobs in Bangalore - Isiris Solutions Private Limited
Technical support Executive
Isiris Solutions Private Limited
Expired
Posted: 11 Jun 18
Job Description
Job Summary
- Technical Support
Executive is responsible for managing the inbound calls, emails and queries
from clients and field operators encompassing technical and non-technical
issues on product usage, customer engagement etc. and redress for faulty equipment’s
and devices and other miscellaneous support by coordinating with internal
teams.
- Domlur, Bengaluru
- Shift Timings:9:30 AM - 7:30 PM ( Day Shift )
- Weekly Working Days:6 Days
- Experience of 1 yr
as Customer Care in BPO / ITES or Healthcare
/ Medical mandatory
- 18 - 30 yrs
- Fluent English skills
Ability to [Speak, Read & Write]
- Fluent Hindi skills
Ability to [Speak]
- Interacting with
clients/operators to identify kit problems and advising on the solution
- Logging and keeping
records of clients/operator queries
- Analyzing call logs so
you can spot common trends and underlying problems
- Updating self-help
documents so clients/operators can try to fix problems themselves
- Working with internal
team engineers to coordinate technical site-visits if required
- Candidate should
have the ability to deal with difficult callers
Job Particulars
Education 12th Pass (HSE)
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id433438
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
Vitor Healthsciences is a healthcare solutions company with a focus on addressing the a market of the “not-yet-sick” customers. Today in India, more than 6 out of 10 deaths occur due to non-communicable diseases like diabetes, hypertension, cardio-vascular diseases, stroke and cancers. A key challenge with these lifestyle diseases is that one does not see any symptom or pain for a long time giving a false sense of well-being while the risk grows within the body. When the conditions are detected, often it is too late to cure and there is a life-long management with debilitating lifestyle involved. Hence a very high priority need is to screen for these risks early to be able to avoid any further risk aggravation. This is doubly important for adults working in environment with high occupational health risks. Vitor Health's primary focus is to bring in best-of-class technology-enabled healthcare solutions to segments of population that are extremely underserved and constrained by lack of awareness, access and affordability. We are incubated by a program of Government of Karnataka(under Karnataka Biotechnology and Information Technology Services (KBITS)) and the NASSCOM Startup Warehouse Bengaluru. Vitor Health provides cost-effective health-screening solutions to support early identification of risk- factors leading to non-communicable diseases among underserved populations.
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