Technical support Executive Jobs in Bangalore

Technical support Executive

Lordshire

0 Years

12000 - 15000 Monthly

Expired

Posted: 06 May 19

Job Description

Responsibilities:

Will have to handle calls (Inbound & Outbound).
Properly escalate unresolved issues to appropriate internal teams
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Staying calm under pressure and having wonderful customer facing experience.
Honesty & Integrity in work ethics

Qualifications and Skills:

Required education: Bachelor's degree holder & Computer Literate.
Should be excellent communicator in English, Kannada and Hindi;
Core skill set required:
Ability to empathize, determine and provide appropriate solutions while prioritizing with customer needs.
Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
Comprehension skills (ability to clearly understand and state the customer's issues & present accordingly).
Follow-up skills (concentrate and follow customers issues without distraction till resolution)
Documentation skills (maintaining records and tracker sheets to update on daily activities)
Flexible to work in shifts
Proficient in Microsoft Office Suite
Knowledge of customer service practices
Experience in supervising
Flexible to work within a team environment, as well as independent

Desired Qualities :

Previous experience in a technical/customer support role is an added advantage
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Proficient in cloud based telephone systems like dialstreet/exotel/knowlarity
Ability to multi-task, set priorities and manage time effectively
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Knowledge in CRM tools like ZohoCRM
Ability to provide step-by-step technical help, both written and verbal
Preferred Fresher’s!!!

Job Particulars

Role customer service tech support

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id613589

Job Category Diploma , BSc/BCA/BBM , Tech Support

SkillsTech Support

Locality Address Jayanagar

State Karnataka

Country India

About Company

We are a cutting edge e-commerce organization that offers a diverse range of online products and services to B2B and B2C under Hyper ledger fabric to our clients and customers. With a successful track record in revenue and market share growth, we are now rapidly expanding our global operations.

The organization continues to deliver strong results and values in Education, health and jobs, has a very flexible and fast service delivery HYPERLEDGER BASED infrastructure but its ever growing diversity into new markets and programs needs to be managed.

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