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Technical Support Executive Jobs in Bangalore - PurpleRain

Technical Support Executive

PurpleRain
experience-icon 0 Years
salary-icon 200000 - 300000 Yearly
Expired

Posted: 15 Feb 17

Job Description

  •  Front line support via live chat, tickets, and telephone.
  • Troubleshooting a variety of technical and non-technical issues customers are facing with their respective product
  • Performs miscellaneous job-related duties as assigned by the supervisors and management.
  • Provide customer support and technical support for various products
  • Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
  • Records customer inquiries by documenting inquiry and response in customers' accounts.
  • Improves quality service by recommending improved processes; identifying new product and service applications.
 Required Skills:
  • 1-3 years of Customer Support/Technical Support Experience.
  • B.E/ B.Tech Graduate preferred.
  • Experience in web hosting or VPN would be a plus.
  • Knowledge of FTP, DNS, cPanel and WHM preferred
  • Strong written and oral communication.

Job Particulars

Education BCA, MBA/PGDM, MCA
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id273839
Job Category MBA , Tech Support
Locality Address
Country India

About Company

PurpleRain provides  cloud computing, IT services, network management, and application development services to businesses throughout the world
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