Technical support Executive Jobs in Bangalore - PurpleRain Technologies
Job Description
Job Description
- Frontline support via live chat, tickets, and telephone.
- Troubleshooting a variety of technical and non-technical issues customers are facing with their products like VPN, Proxies
- Deliver support to customers with varying degrees of product knowledge and technical proficiency
- Identify and escalate priority issues; directing cases to appropriate teams as needed
- 1-2 years of Technical Support Experience.
- Experience in Web Hosting and VPN
- Knowledge of FTP, DNS, cPanel, VPN Protocols, and WHM preferred
- Strong written and verbal communication skills
- Willing to work in shifts in a 24/7 environment.
- Willing to work 6 days weekly
Job Particulars
Who can apply Experienced (0.6 to 2.5 Years)
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id485358
Job Category BSc/BCA/BBM , Tech Support , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
PurpleRain is a product company serving multiple e-commerce niche namely SaaS, Cloud Hosting & Managed Marketing.
Our Products are aimed at Human-Powered Lead Conversion Platform, disrupting the $200B Sales industry by providing a B2B SaaS platform which connects companies all around the world with on-demand professionals and networks and our B2C product aims at securing the internet for the global users.
Our Products are aimed at Human-Powered Lead Conversion Platform, disrupting the $200B Sales industry by providing a B2B SaaS platform which connects companies all around the world with on-demand professionals and networks and our B2C product aims at securing the internet for the global users.
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