Technical support Executive Jobs in Coimbatore - ServerCakeIndia

Technical support Executive
2016 - 2017
Last Date 15 Oct 2017

ServerCakeIndia - Job Details

Date of posting: 16 Aug 17

Job Description:

  • Providing first point of contact for all support queries comes to technical support
  • Creating Support Ticket for any escalation or customer support in our Ticketing system and providing reference number to the client’s
  • Keep a track on customer accounts inside the servers for any exploits to virus or Trojans and known finger prints
  • Maintain Security standards in all servers
  • Updating any support tickets require to the next level of hierarchy to L2 & L3.
  • Providing Live Chat Support (L1 level) to the existing clients and routing to the next level of support agent
  • Provide answers to the technical queries to the customers over the phone, live chat, tickets and emails.
  • Provide Instant help or support to the Live chat requests with 99% accuracy in providing assistance
  • Generating daily reports of activity and submitting to the Senior Technical Support Head
Basic Skills Required:
  • Must have GOOD Communication skill in ENGLISH both verbal and written
  • Additional Language skills like Hindi will be given more preference
  • Good Knowledge about drafting e-mails to the clients and management
  • Knowledge about the Servers (Linux & windows),Hosting control panels (cPanel & Plesk),Domains, SSL certificates, Email Solutions
  • Should build positive relationship with the clients and visitors to our website
  • Friendly, Confident and able to talk with people at all levels
  • Flexible working approach and ability to work independently as well as with the team
  • Continuous learning ability is must to be updated with the industry standards
  • Ready to work in night shifts

Hiring Process : Face to Face Interview, Telephonic Interview

About ServerCakeIndia

ServerCake is an experienced web hosting provider from India emerged with unique features and plans. Our driving motto is to perform beyond the customer expectations by providing world class quality products with an endless customer care support. We have a 90sec customer care support willing to help our customers at any time through emails, tickets and phone calls. We are focusing on the standard of our products and services which should meet our customer needs and satisfaction. We think speed is what matters, so we are providing advanced technologies to maximize speed along with a 99.99% uptime, so the website will be available online for all the time around a clock. Well, get ready for a ServerCake experience.
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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ServerCakeIndia recruiting Technical support Executive fresher’s in Coimbatore. The ServerCakeIndia vacancies for Technical support Executive is filled through Face to Face Interview, Telephonic Interview etc.
ServerCakeIndia jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BCA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Technical support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to ServerCakeIndia recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of ServerCakeIndia and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of ServerCakeIndia and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.