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Technical Support Executive Jobs in Delhi - Multigraphics

Technical Support Executive

Multigraphics
experience-icon 0 Years
salary-icon 10000 - 20000 Monthly
Expired

Posted: 21 Sep 21

Job Description

Technical Support Executive

Responsibilities: 

Research and identify solutions to software and hardware issues 

●Diagnose and troubleshoot technical issues, including account setup and network 

configuration 

●Ask customers targeted questions to quickly understand the root of the problem 

●Track computer system issues through to resolution, within agreed time limits 

●Talk clients through a series of actions, either via phone, email, or chat, until they’ve 

solved a technical issue 

●Properly escalate unresolved issues to appropriate internal teams (e.g. software 

developers) 

●Provide prompt and accurate feedback to customers 

●Refer to internal database or external resources to provide accurate tech solutions 

●Ensure all issues are properly logged 

●Prioritize and manage several open issues at one time 

●Follow up with clients to ensure their IT systems are fully functional after 

troubleshooting 

●Conduct demonstration of various software products to potential customers 

●Prepare accurate and timely reports 

●Document technical knowledge in the form of notes and manuals 

Maintain jovial relationships with clients 

Job Particulars

Education BCA, BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1313603
Job Category Tech Support
Locality Address Okhla
State Delhi
Country India

About Company

Multigraphics Group is a Leading tech-driven E-Learning Software Development Company providing EduTech, Training & Development, Software & Mobile Apps Development, Exam & Assessment Solutions, Digital Marketing Solutions. We simplify, automate, digitize the business activities to make your presence worldwide & multiply your business output & profitability within the same resources.
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