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Technical Support Executive Jobs in Delhi - Multigraphics

Technical Support Executive
Multigraphics
Delhi(Okhla)
0 Years
10000 - 20000 Monthly
Multigraphics
Last Date 20 Nov 2021
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Multigraphics - Job Details

Date of posting: 21 Sep 21

Technical Support Executive

Responsibilities: 

Research and identify solutions to software and hardware issues 

●Diagnose and troubleshoot technical issues, including account setup and network 

configuration 

●Ask customers targeted questions to quickly understand the root of the problem 

●Track computer system issues through to resolution, within agreed time limits 

●Talk clients through a series of actions, either via phone, email, or chat, until they’ve 

solved a technical issue 

●Properly escalate unresolved issues to appropriate internal teams (e.g. software 

developers) 

●Provide prompt and accurate feedback to customers 

●Refer to internal database or external resources to provide accurate tech solutions 

●Ensure all issues are properly logged 

●Prioritize and manage several open issues at one time 

●Follow up with clients to ensure their IT systems are fully functional after 

troubleshooting 

●Conduct demonstration of various software products to potential customers 

●Prepare accurate and timely reports 

●Document technical knowledge in the form of notes and manuals 

Maintain jovial relationships with clients 

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview, Telephonic Interview
Who can apply : Freshers
State : Delhi
Country : India

About Multigraphics

Multigraphics Group is a Leading tech-driven E-Learning Software Development Company providing EduTech, Training & Development, Software & Mobile Apps Development, Exam & Assessment Solutions, Digital Marketing Solutions. We simplify, automate, digitize the business activities to make your presence worldwide & multiply your business output & profitability within the same resources.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Multigraphics recruiting Technical Support Executive candidates nearby Delhi(Okhla).Multigraphics vacancies for Technical Support Executive is recruited through Written-test, Face to Face Interview etc.
Multigraphics Company recruits a lot of candidates every year based on the skills . The candidates with BCA, BE/B.Tech are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi(Okhla) can apply for Technical Support Executive position in Multigraphics. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Multigraphics recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Multigraphics and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Multigraphics and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Multigraphics and near your city and get a secured career.